Digital Migration/DTA Update - High Call Volume
On July 1, CNS Television completed the migration of the analog Super Basic lineup to an all-digital system. Customers who subscribe to the Super Basic package or higher must now have either a DTA or digital receiver on every television to continue receiving the channels in their package. No action is required for Broadcast Basic customers.
Due to the digital migration project, all call centers are experiencing an unusually high call volume. We ask for your patience as our staff members work to help each customer calling in for assistance. If you have questions related to the digital migration, please visit our website at www.cns-internet.com/DigitalMigration for immediate answers to many of your questions, including step-by-step DTA installations instructions with a video. Thank you for your patience.
CNS Channel Line-Up Changes
ESPN has informed CNS that they will cease distribution of ESPN PPV events and packages currently available on channels 851-856, effective July 20, 2015.
CNS is committed to serving our customers, and that means listening to your feedback. We are pleased to announce that due to the response from our subscribers, we will be adding C-SPAN back to our broadcast basic package later this summer. Unfortunately, we do not have the bandwidth available in our analog system to accommodate the addition of C-SPAN until our digital migration is complete. We hope to add the channel sometime during the month of July. This site will be updated with a firm date for the launch of C-SPAN. In the meantime, you can continue accessing C-SPAN programming via their website, www.c-span.org.
TV On My Side
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