CUSTOMER INFORMATION - YOUR PRIVACY
INFORMATION WE COLLECT
Personally Identifiable Information – In providing services to you, we obtain certain “personally identifiable information;” that is, information that identifies you individually. Personally identifiable information may include: your name, service address, telephone numbers, social security number, driver’s license number, premium services you have selected, user IDs, passwords, e-mail addresses, correspondence and communications records. We maintain customer information concerning credit, billing and payment, security deposits, maintenance and repair, equipment used and services rendered as well as other service-related functions. In providing our services, we may also collect information about your video equipment, computer hardware and software, routers, telephone equipment settings and other preferences to aid in customer support.
It is our policy to collect only the personal information needed to provide the services we offer with the quality you desire and deserve. It is also our policy to retain that information only as long as needed for our business purposes or as required by law. We take reasonable precautions to identify you and your authorized representative when we receive an inquiry regarding your account. We also take reasonable steps to protect your account information from unauthorized access.
In providing you with television and other services, we collect certain personal information. The law prohibits us from using the video system to collect personal information about you for unrelated purposes without your consent. Unless you are notified and agree, we do not collect personally identifiable information concerning most video program viewing. Aggregate information that is not individually identifiable may be collected and used for programming, advertising and similar purposes. In providing some specific television services, such as pay-per-view, entertainment-on-demand and interactive cable services, we do maintain limited usage information for billing, programming and related purposes. We provide digital video recorder services in which we may also receive detailed information concerning your use and operation of the recorder for the uses described below.
CNS complies with pertinent federal and state privacy laws. We do not listen to or record any telephone conversation. We do, however, monitor certain calls to our Customer Service personnel for quality-assurance purposes. If you object to such call monitoring, you should tell us when you call Customer Service. In the course of providing telephone services we do receive usage information, including calls that are placed and received, and their duration.
We treat all such information as private. However, we could be required by a court order or subpoena to disclose such information if available on our system.
USING AND SHARING
We consider the personally identifiable information that we receive about you to be confidential, and it is our policy to use it only in providing our digital TV, high-speed Internet, long distance and telephone services– from sales and installation, to operations, administration, advertising, marketing, support, network provisioning, maintenance, communications with you, billing, collection and in other ways related to our services. We may also use such information in dealing with fraud and unauthorized use of our services. CNS may associate personal account information with data from third parties about you or similar persons to better predict your product and service preferences for use in programming, advertising transactions and to market our services to you.
We use aggregate information about our customers and their usage for a variety of purposes. Such aggregate information does not identify individual customers. We may share such aggregate and related demographic information with third parties.
CNS may retain personal customer information in its regular business records as long as you are a customer or until no longer needed for business or legal purposes. Our security measures for this information are discussed below.
It is our overall policy not to disclose to others outside of CNS, and our affiliates, vendors and business partners any personally identifiable information about our customers without their prior written or electronic consent. We do not sell or provide your personal information to parties unconnected with the services that we provide without your permission. Nevertheless, because the law permits us to do so, you have the right to notify us if you would like to opt out of any such lists. You may tell us by writing to the Customer Service address on this notice or on your billing statement, or you may contact us by calling the Customer Service telephone number for your city (listed at the end of this notice). You can use the same methods if you prefer not to receive certain types of marketing contacts from us.
Federal and state regulations limit our use and sharing of certain information concerning a customer’s telephone services. This information is known as “Customer Proprietary Network Information” (CPNI), and includes information on how you use our telephone services, such as your call patterns, service features, price plans, spending profiles, call destinations and related information. We do not disclose this information to parties outside of CNS, except as required by law. In offering our spectrum of local and long distance telephone, we do use your telephone service information to market to you new plans and services. If you wish to deny us permission to use your CPNI for this purpose, you may contact us at the number or address listed at the end of this notice or on your regular bill. These plans and services may include using your information to contact you about our digital TV, high-speed Internet, popular calling and premium phone features packages, or any other new services that we may have to offer. If you have not denied us permission within 30 days, CNS will be authorized to use your CPNI for marketing purposes. Your permission will remain valid until we receive a notice withdrawing your permission. If you deny permission for use of your CPNI, it will not affect our provisioning of your services.
We offer our telephone customers the ability to designate their listings as non-published within print or electronic directories or directory assistance services. Because of the complexity of this process and the involvement of other entities in publishing, errors may occur from time to time. These, as well as certain other telephone services offered are subject to tariff or contractual terms that limit our liability in the event of such errors.
We provide aggregate information concerning pay-per-view, entertainment-on-demand and interactive services to programmers, advertisers and certain other third parties. If you use an interactive service to participate in or to order a product or service, you will be asked for your permission to provide contact information to the appropriate party when available. Digital video recorder service information is not shared with programmers or third parties, except on an aggregate basis.
We do not read your e-mail messages, instant messages, online chats, or the content of other online communications that reside on or pass through our service. We may, however, retain and provide such communications if we are legally required to do so. Incoming and outgoing e-mail messages are generally scanned electronically to identify and filter out likely spam, and for viruses and related problems that could harm your equipment, the network or other users.
CNS works hard to prevent and to block spam and we encourage your help by preventing unauthorized access to your computer. We suggest that you remain up-to-date on ways to avoid and combat spam.
We, or a vendor that places advertising on our websites, may use “cookies” to collect information about your visit to our website and to manage information concerning your preferences. A “cookie” is a computer code added to a file on your computer as a record of its visit. It does not collect or provide your name or any other personal information about you. It can, however, be read by the website that placed it to note information about your visit, such as your type of web browser, operating system and Internet Protocol (IP) address, to better tailor our site for you. Cookies can also be used to recognize you when you log in as a registered user or as a repeat visitor returning to our website. This allows us to tailor our site by remembering you and any options you select. You can control what cookies are accepted by your computer through the settings on your Web browser or by deleting them from your files. Doing so, however, may limit the personalization available to you.
Advertisers and Other Websites
We do not control the Privacy Policies of advertisers or websites that you may link to from our websites or by using our services. You should review their websites for questions about their Internet security.
LAW ENFORCEMENT AND LEGAL REQUESTS
As a provider of communications services, we regularly receive legal requests from government and law enforcement personnel for customer information. We also receive discovery requests in civil litigation. In all such cases, our policy is to cooperate as required by law, but to provide only such information as the law requires. This information is generally sought by subpoena served to CNS. Under current law, many criminal subpoenas require that we not disclose or notify you of the request. Due to this fact and the volume of requests we receive, we cannot assume any duty to notify you of receipt of any legal requests.
Television Programming Selections
Under current law, records concerning your selection of video programming are generally protected from disclosure and may be obtained only under court order and after notice is given to you and you have the opportunity to appear in court and object. Other types of records may be sought by subpoena, as described above.
Current law provides that personal account and other information concerning use of our Internet services may be subpoenaed by governmental entities. In such cases, you may not be entitled to notice of such a request. The law does permit us to disclose to law enforcement voluntarily and without prior notice, customer information, including the contents of communications, if we reasonably believe that an emergency involving immediate danger of death or serious physical injury requires such disclosure without delay.
Current law requires law enforcement to obtain a court order or warrant for a telephone wiretap or to use a pen register or trap and trace device to capture dialing information.
SECURITY OF INFORMATION
We protect personally identifiable information found in our most sensitive databases in encrypted formats within controlled and secure environments with restricted access. While we attempt to ensure the integrity and security of our network and computer systems, we cannot guarantee that our security measures will prevent unauthorized access.
The websites provided by CNS are not directed at, or intended for use by, children under the age of 13. We do not knowingly allow anyone under the age of 18 to provide any personal information on our websites. Children should always get permission from a parent or guardian before sending personal information over the Internet. If you believe that your child may have provided us with personal information, you can contact us at the return address provided in the “Customer Access to Information” section of this notice or at the address found on your monthly bill and we will delete the information. You can find more information about protecting children’s privacy by contacting the FTC or viewing its website, www.ftc.gov.
As a provider of an electronic communications service, we are required by law to report any evidence we may become aware of relating to violations of laws concerning child pornography.
CUSTOMER ACCESS TO INFORMATION
You may check the accuracy of some of your account information by contacting a Customer Service representative. Consistent with the law, we will make a more complete review of your personally identifiable information available to you within a reasonable time following a request. You may examine the information and advise us of any errors you believe we should correct. We will make the information available to you, upon prior request and at your own cost, during normal business hours at the CNS office location for your city. Addresses for each location are listed at the end of this notice.
YOUR ENFORCEMENT RIGHTS
You have the right to enforce your legal privacy rights concerning our collection, use and sharing of your personally identifiable information. Among your remedies is the right to seek relief in a civil action filed under federal law.
OTHER TERMS AND CHANGES IN POLICY
OUR NETWORK PRACTICES
We may take measures to respond to extraordinary levels of usage, denial of service attacks, or other circumstances that may have a significant effect on your service or the service of other subscribers. We are committed to the management of our network to improve service offerings, protect you, and create new services for you. We use inspection technology to understand the types of traffic on our network, for growth and capacity planning, for customer service and analysis purposes, and to develop and market products and services that may be of interest to you. We do not use inspection technology to shape or throttle Internet traffic. We may use inspection technology for security purposes including identification and blocking of botnets, viruses, phishing sites, and malware. We use other measures to ensure the best overall experience for you, such as: rate limiting of e-mail (as set forth in our e-mail policies), e-mail storage limits (including deletion of dormant or unchecked e-mail), rejection or removal of spam, and data usage management. We also employ other means to protect customers, children, and our network, including blocking access to child pornography.
CPNI CUSTOMER ANNUAL NOTICE
IMPORTANT CUSTOMER NOTICE
CNS employs comprehensive safeguards to protect the privacy of your information under federal law. The Federal Communications Commission (FCC) requires CNS to notify all customers of their additional rights to restrict the use of their customer proprietary network information (CPNI).
WHAT IS CUSTOMER PROPRIETARY NETWORKINFORMATION (CPNI)?
CPNI is simply defined as a customer’s individual information that relates to the quantity, technical configuration, type, destination and amount of use of your telecommunications service, including the information contained in your bill. CPNI does not include your published directory information or any information that is already in the public domain, such as your name, address or published telephone number. Examples of CPNI include information about which services you purchase, the amount of your long distance bill or call detail information. These examples are the kind of information that CNS possesses because we need that information to serve you.
PERMITTED USE OF CPNI BY CNS WITHOUTYOUR PERMISSION
CPNI can be used for certain purposes without your permission. CPNI may be used to offer you new or enhanced services, such as speed calling, call forwarding or caller ID, that are related to the services to which you currently subscribe or to respond to your inquiry regarding services which you currently use. CPNI may also be used for company functions related to billing and collection, repair and maintenance, installation of inside wiring, to protect the property of CNS and to prevent fraud.
OPT-OUT CONSENT FOR MARKETING COMMUNICATION
We are sending this notification regarding your CPNI rights because we need your consent to use this information to provide you with marketing information for new and progressive communications services that we offer. You need to respond only if you do not wish to give us permission to use your information in our marketing plans. These plans may include using your information to contact you about digital TV, high-speed Internet, our popular calling and premium phone feature packages, or any other new services that we may have to offer. You need to respond only if you wish to deny permission to use your information in our marketing plans. If you have not denied consent within 30 days, CNS will be authorized use your CPNI for marketing purposes. In addition to your right to disapprove of the use of CPNI as set forth above, and you may
withdraw consent at any time by calling us at the Customer Service number for your location (listed at the end of this notice). Your consent will remain valid until we receive a notice withdrawing consent. If you deny consent for use of your CPNI, it will not affect our provisioning of your services.
FTC BUSINESS DO NOT CALL NOTICE
As part of its compliance with Federal and State Do-Not-Call statutes and regulations, CNS is obligated to notify business customers of their responsibility to comply with these requirements. If your business makes outbound telephone solicitations, you must comply with Federal Do-Not-Call statutes and regulations (47 C.F.R. 64.1200, and 16 C.F.R. 310) and any applicable State laws. If you need assistance in understanding the legal obligations imposed in these Federal and State laws, please contact your attorney for further guidance.
FTC RESIDENTIAL DO NOT CALL NOTICE
Pursuant to its authority under the Telephone Consumer Protection Act (TCPA), the FCC established, together with the Federal Trade Commission(FTC), a national Do-Not-Call Registry.
The registry is nationwide in scope, applies to all telemarketers (with the exception of certain non-profit organizations), and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is on the registry, subject to certain exceptions. As a result, consumers can, if they choose, reduce the number of unwanted telephone calls to their homes.
Consumers may register their residential telephone number, including wireless numbers, on the national Do- Not-Call registry by telephone or by Internet at no cost.
Consumers can register online for the national Do-Not-Call registry by going to www.donotcall.gov. To register by telephone, consumers may call 1-888-382-1222 (for TTY call 1-866-290-4236). You must call from the phone number you wish to register. For more information visit: www.fcc.gov/cgb/donotcall.
CONTACTING CNS CUSTOMER SERVICE - www.cns-internet.com
City of Cairo
City of Camilla
City of Moultrie
City of Thomasville Administrative Building